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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

2018 Buick Regal GS : The 310-hp American hot hatch

Buick has spent the last decade shredding its perception as the low-level luxury vehicle for geriatrics, but the brand hasn't always been associated with that crowd. In fact, ask some enthusiasts and you'll hear about the GM 3800 series engines, IndyCar racing, and the mythical GS and GNX. In that high-octane theme, GM pulled back the curtain on the all-new, all-wheel drive, 310-horsepower 2018 Buick Regal GS Wednesday morning in Milford, MI. The GS is basically a sport-tuned version of the all-new Buick Regal. We've seen the standard and high-riding wagon variants, but this is our first look at what's likely to be the enthusiast pick. The Regal GS uses the five-door sportback bodystyle from the standard car (though a GS version of the TourX would be awesome), swiped from GM's soon-to-be former German division, Opel. While a number of automakers are downsizing engines, Buick is soldiering on with its tried and true naturally aspirated 3.6-liter V6, in this guise making 310 horsepower and 282 lb-ft of torque. Power is sent to all four wheels through a nine-speed automatic. The all-wheel drive system uses a twin-clutch setup and has been tuned specifically for the GS. The Regal GS makes more power than both the Acura TLX A-Spec (290 horsepower) and the Lexus IS350 F-Sport (306 horsepower). The V6 features both cylinder deactivation and auto stop/start for better fuel economy. The fully independent suspension uses the second-gen Continuous Damping Control (CDC), capable of 500 adjustments per second. Selectable modes allow the driver to tailor the car to fit the situation. Large Brembo front brakes are surrounded by standard 19-inch wheels and tires. The exterior gets a few styling changes like a sporty front and rear fascias, a small rear spoiler, and plenty of GS badges. Inside, the Regal GS gets unique sport seats with integrated headrests and adjustable lumbar and thigh bolsters. They even come standard with heating, ventilation, and massaging functions. The driver faces a GS badged flat-bottom steering wheel and GS-specific pedals. A full-color heads-up display is optional. Available safety features include front pedestrian braking, lane keep assist with lane departure warnings, forward collision alert, automatic emergency braking, and adaptive cruise control. The real key for the success of the Regal GS could be pricing.

2016 Buick Cascada marks the return of casual convertibles

Buick is reentering the convertible game after a 25-year absence with this, the long-awaited 2016 Cascada. Fans of General Motors' European operations will recognize this svelte, four-place droptop as a rebadged version of the critically well-received Vauxhall/Opel Cascada, a model that has been on sale to audiences across The Pond since 2013. The Cascada will once again give American car buyers the chance to buy a relaxed, affordable two-row convertible without sporting pretensions, an option that arguably hasn't been available since the demise of the Chrysler 200 droptop. For US duty, the softtop Cascada will arrive with a 1.6-liter, direct-injected, turbocharged four-cylinder that churns out 200 horsepower. That figure is paired up with 206 pound-feet of torque, which can be bumped to 221 lb-ft via an overboost function. A six-speed automatic will dispatch that power to the front wheels, which are managed courtesy of a HiPer strut front-suspension system. While the Cascada might share its front suspension with the setup found on the Regal, its torsion-beam rear suspension has more in common with the Vauxhall/Opel Astra (and Buick Verano) on which it's based. 20-inch wheels and an electric power-assisted steering system round out the convertible's handling hardware. Of course, we doubt most Cascada customers will care about such oily and unseen things. Instead, they'll be more focused on the droptop's sheetmetal, which, considering it's basically a convertible version of the extremely handsome Astra, should win the car at least a few fans. While we only have so much detail to work with in the images that have been released so far – we'll be seeing the Cascada firsthand this evening (Sunday), so check back tonight for additional live images later today. Naturally, the Vauxhall/Opel grille will be replaced by Buick's trademark waterfall grille, although the company's other big styling calling card, portholes, are absent from our current pair of shots. A wide chrome strip stands out on the rear, tying the taillights together and increasing the Cascada's resemblance to the Regal sedan. A single oval exhaust tip juts out from the driver's side rear bumper. In terms of its actual dimensions, the Cascada's wheelbase is less than half an inch longer than the Verano, while the droptop is an inch longer than its four-door counterpart overall. At only an inch wider, meanwhile, the Cascada will enjoy the same easy to manage footprint as Buick's entry-level sedan.