2014 Buick Lacrosse Leather on 2040-cars

Auto blog

J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

MotorWeek remembers the nearly forgotten Buick Reatta

The Reatta was Buick's failed experiment to take on European competitors with its own two-seat luxury coupe and convertible. The model only lasted a few years, and US customers didn't see another droptop from the brand until the Cascada. The latest MotorWeek Retro Review takes a look back at the short-lived roadster and remembers it quite fondly. Host John Davis calls the 1990 Reatta droptop "one of the best looking convertibles ever." His sentiment seems a little hyperbolic, but the roadster is definitely an attractive machine by the standards of the time. The smooth front end and pop-up headlights are reminiscent of Japanese sports cars of era, and the profile with the top down is elegant. There are weaknesses, though. The manual roof mechanism appears cumbersome to operate, and the crude digital instruments, which simulate physical dials, make the cabin look too dated. Other than a complaint about over-boosted power steering, MotorWeek enjoys how the Reatta drives, too. Buick's roadster is largely forgotten today, but such glowing praise suggests it deserves to be better remembered. Check out this Retro Review to look back on this interesting experiment from the early '90s. Related Video:

2022 Buick Enclave revealed with refreshed styling, more standard features

Buick gave us a sneak peak at the 2022 Enclave back in January, but it officially pulled the sheet back Wednesday to reveal the extent of its updated styling and detail a few updates to its feature content, including a new suite of standard safety tech.  We can now better see the various exterior styling touch-ups, including a larger, more pronounced grille, new head- and taillights, and more angularly sculpted front and rear bumpers. The Avenir's exterior treatment was also updated to incorporate the new elements. The changes aren't too dramatic, but Buick did enough to make the 2022 visually distinguishable from previous years.  The new standard safety suite is Buick's Driver Confidence Plus package. It includes automatic emergency braking with pedestrian detection, lane keeping assist with lane departure warning, blind spot monitoring, forward collision warning, rear park assist, rear cross-traffic alert and automatic high-beams. Buick's midsize crossover is still powered by a standard 310-horsepower V6 with optional all-wheel drive. The range-topping Avenir model includes an adaptive suspension and unique styling elements.  Despite our previous expectations, the Enclave's cabin didn't really get an upgrade apart from the standard safety items listed above. Buick did not include pricing information in Wednesday's announcement, so you can look forward to yet another update before the 2022 Enclave goes on sale later this year.  Related video: 2021 Buick Envision Running Footage