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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2014 Buick Regal GS

A few months ago I drove the 2014 Buick LaCrosse and wrote up a First Drive review of it. For all of my quibbles with that sedan (and I had a fair number), I understand that it speaks to the heart of what new Buick loyalists like in a car; it's roomy, has a cushy ride and is as placid as a summer's morning at highway speeds.
Those qualities, while undeniably desirable, don't mean a whole lot to me personally. I prefer sedans that conjure up words like "nimble," "punchy" or even "raucous" on occasion. So, directionally, the high-performance GS version of the 2014 Buick Regal is more my cup of tea than any other car in the company's current range.
In fact, I'd already come to know the Regal GS from its 2012 model year introduction, and grown more than a little fond of the sporting sedan in its original front-wheel-drive, six-speed-manual guise. The fast, sweet-handling car with well-sorted controls may have suffered from a slight identity crisis in terms of pricing (and may still), but it was undeniably fun to drive. So, when I heard that the GS was coming to market for 2014 with optional all-wheel drive (albeit only in combination with a six-speed automatic transmission), I was stoked to have another go and concentrated my driving impressions on the AWD car.

Opel Insignia OPC getting facelift. Will the Buick Regal GS see it, too?

We've seen spy shots of the base Opel Insignia wearing facelifted front and rear ends, and now it appears that the more potent OPC version will be benefitting from a nip/tuck, as well.
The front bumper has been redesigned, incorporating new air intakes - toned-down versions of the model's signature fangs - as well as a new grille. Out back, there will be minimal changes to the overall fascia, most likely stuff like slightly redesigned taillamps, and inside, these spy shots show a larger navigation/infotainment screen sitting atop the center console.
This is all well and good for the Insignia, but we're wondering how these changes will impact North America's Buick Regal GS. No, it may not share the same powertrain punch as the Euro-spec OPC, but visually, the cars are nearly identical. When questioned about possible changes for the GS, a Buick spokesperson told us that the automaker "can't comment" on any changes at this point. Even so, we wouldn't be surprised if some small changes come our way in the next year or so.