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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

GM recalling 8.4M cars, 8.2M related to ignition problems

General Motors today announced a truly massive recall covering some 8.4 million vehicles in North America. Most significantly, 8.2 million examples of the affected vehicles are being called back due to "unintended ignition key rotation," though GM spokesperson Alan Adler tells Autoblog that this issue is not like the infamous Chevy Cobalt ignition switch fiasco.
For the sake of perspective, translated to US population, this total recall figure would equal a car for each resident of New Hampshire, Rhode Island, Montana, Delaware, South Dakota, Alaska, North Dakota, the District of Columbia, Vermont and Wyoming. Combined. Here's how it all breaks down:
7,610,862 vehicles in North America being recalled for unintended ignition key rotation. 6,805,679 are in the United States.

Next Opel Insignia to adopt sleeker looks

The very first set of spy photos of the next-generation Opel Insignia have dropped, giving us a look at the more svelte, aggressive, and stylish look of the popular sedan. As a reminder, the Insignia is sold here in the United States as the Buick Regal. There's only so much we can discern from these photos, thanks to the very heavy camouflage. But we can get a look at the new Audi A7-like roofline, which our spies citing similarities to the Opel Monza concept car from the 2013 Frankfurt Motor Show. The Monza link fits with our previous reports, which claimed the gullwinged wagon would serve as a prime source of inspiration for both the Insignia and US-market Regal. Aside from the significantly redesigned sheetmetal, Opel is also increasing the size of its flagship sedan, adding nearly four inches between the axles. According to our spies, the goal is to build a vehicle comparable in size to the Skoda Superb, a roughly Volkswagen Passat-sized sedan based on the VW Group's MQB platform. What's most interesting for US customers, though, is the body style shown here. Like the aforementioned A7, the next Insignia will be offered as a five-door model, rather than a traditional sedan. The five-door hatch would later be joined by a traditional wagon. It's unclear whether the US market Buick will take a similar route, or whether General Motors will demand a four-door variant exclusive to North America. Check out the spy photos above, and keep an eye open for more on the next Insignia/Regal. Don't plan on seeing it at an auto show any time soon, though. It's not slated to debut until the 2017 Frankfurt Motor Show.