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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

1987 Buick GNX with 8.5 miles sells for ... well, you won't believe it [UPDATE]

UPDATE, FRIDAY, FEB. 15: Blowing past what was believed to be the previous sales record of $165,000, this 8.5-mile 1987 Buick GNX sold for $200,000. It jumped approximately $80,000 in the final 10 minutes. The winning bid went to username PETRO917, who joined Bring a Trailer in February, seemingly specifically to bid on the GNX. The previous story appears below. Automotive grails are expected to cost unfathomable amounts of cash, but this 8.5-mile (EIGHT!) 1987 Buick GNX could reach monetary digits not seen before. With four days still left on the Bring a Trailer auction, the GNX is already up to $100,000. The Grand National, particularly the GNX, is one of those cars that has skyrocketed in value in the past 10 years. It's been earning payouts that put it in a rare class of General Motors vehicles typically occupied by classic Corvettes and Camaros. At the Barrett-Jackson Palm Beach auction in 2015, a 362-mile example sold for a brain-scrambling $165,000, likely the most ever paid for a GNX. Last year, the first GNX ever released to the public (VIN No. 1 and 2 were kept by the company) had 8,200 miles and sold for $126,500. The most expensive GNX ever sold on Bring a Trailer had 28,000 miles and ended at $60,000 in summer 2018. Bidding on this example is already $40K past that, with days to go. To the shock and dismay of many, this ultra-rare performance icon has been driven less than the distance of a half marathon. Its odometer reading makes it possibly the most pristine GNX on the planet. After it was originally sold in Mena, Arkansas, it simply sat on display in a Texas dealership for decades. The seller purchased the car in 2002 and supposedly kept it in a climate-controlled environment. Plastic wrapping over the seats and door panels further the immaculate cleanliness. According to the listing, the only parts that have been replaced are the battery and a relay switch, both of which come with the sale. In a comment on the auction, the owner shared the reason he has decided to sell the car: Collecting is enjoyable only if you can share the collection with other people of similar mind who can also appreciate it. I am at a point in my life when the relationships, not the material possessions, mean the most to me. The time has come for someone else to own a piece of history and share it with those individuals most important in his or her life.

2019 Buick LaCrosse Sport Touring isn't that sporty

The 2019 Buick LaCrosse Sport Touring is presumably a new, sportier version of Buick's large sedan. And on the surface, it does look more exciting. It has less chrome trim than its counterparts, the grille gets a body color surround and a black wire mesh insert. It has a simple little spoiler at the back, 19-inch wheels, and the all-important badging. We can't imagine Ford is thrilled at the use of the "ST" nomenclature on display at the back, though. Unfortunately, Buick hasn't really done anything to actually make this car sportier than other LaCrosse sedans. It has the same 3.6-liter V6 found in other versions making the same 310 horsepower and 268 pound-feet of torque. That power goes through the same nine-speed automatic as the others, too. Additionally, the Sport Touring is only available with front-wheel drive. Still, if you like the style, and the LaCrosse's standard performance is suitable to you, you'll want to know how much it costs. Base price is $41,220. You'll also have a choice of five colors: white, black, red, and two kinds of silver. And if the LaCrosse ST isn't sporty enough for you, you might want to check out the Regal GS. It has the same engine, but with a bit more torque, all-wheel drive, is in a smaller body, and has hatchback versatility. Related Video: Featured Gallery 2019 Buick LaCrosse Sport Touring Image Credit: Buick Buick Luxury Sedan