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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Reveal of next-gen BMW 7 Series set for June 10

Executive vice presidents of the world, your next sedan is debuting in just a few days. BMW is finally taking the wraps off the next-gen 7 Series on June 10, and the Bavarian brand's teaser video provides a few early hints about the high-class model. Highlighting a 750Li, the camera in the teaser swoops around the sedan to show off its laser headlights. The badge for BMW's Carbon Core also gets some of the limelight here to proclaim the extensive use of carbon-fiber-reinforced plastic. This clip doesn't give much more away, though. However, BMW has already spilled the beans about some of the other futuristic features for the new 7 Series in an earlier tease. The sedan is essentially a rolling technological showcase and offers functions like remote-controlled parking that's run from the key fob. Inside, using the infotainment system is possible with three-dimensional gesture control by waving your hand in the air in the right area. The extensive amount of CFRP in the passenger cell also helps save 287 pounds over the previous generation. If buyers are really looking for opulence, they can also reportedly order a massive, panoramic glass roof and a leather-covered engine cover. Expect a full rundown of all of the 7 Series' lavish features when the sedan debuts.

BMW M4 Concept leaked ahead of Monterey debut

Last month, we heard that BMW might be bringing a concept previewing its next M4 sports coupe to this year's Monterey festivities. Well, thanks to the folks at USA Today, we have absolute confirmation of this by way of some leaked images. And goodness, she's certainly a looker.
While a few of us still find some of the 4 Series' design to be a bit awkward, it's hard to not immediately warm up to the aggressive bits of this hotter M4 concept. It certainly looks the business of a proper sports car, and a worthy successor to the M3 coupe. Of course, a lot of this will likely be toned down for the production version, which we'll likely be seeing at the 2014 Detroit Auto Show in January, along with its four-door M3 kin.
The official M4 Concept details will be revealed later tonight, but for now, have a look at a few shots of the golden show car in our gallery of leaked shots, above.