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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

The 2016 BMW M4 GTS sounds so good

Critics and those hopelessly in love with the limited-edition, juiced-up 2016 BMW M4 GTS will both concede that water injection isn't a new technology, but it has also never been used on a production car with an intercooler before. It's traditionally been the realm of highly-tuned supercharged piston aircraft engines and some jets, although some pre-intercooler cars used the system as well. All that history sets the scene, but the M4 GTS steals it. Carfection takes a close, loving look at all the little details that set this BMW and its novel water-injection system apart from a typical M4, which it should be noted is no slouch at all. While it's DCT-only, it puts out 493 hp (a full 68 hp more than a normal M4). The example Carfection examines is painted in the available Frozen Dark Grey, with lovely 19- and 20-inch snowflake-style alloys set off in a color known as Acid Orange. Don't miss the startup and revving. The M4 GTS breathes through a titanium exhaust system, and it sounds monumental. As we mentioned in the reveal piece, this is a very limited-production vehicle. 700 will be built, and only 300 will make it to the States – and only 30 in the UK, where Carfection is based. Enjoy the video above.

Tesla only 8th greenest automaker, BMW is best, says Newsweek

We imagine some readers will be surprised by this. Newsweek has just put out its rankings for the top "green" companies in the world, and while Tesla Motors chief Elon Musk can crow about how green his electric vehicles are, the company as a whole apparently falls behind some traditional automakers. Quite a few of them, actually. In Newsweek's Global 500 list of the greenest 500 largest publicly-traded companies in the world, BMW ranked best among automakers at Number 26. Not surprisingly, Toyota was close behind at 35, while Nissan came in at 152. What's a little more puzzling is that Tesla fell behind Ford (178), and General Motors (289). That's a lot of pickups versus a few Model S EVs. Go figure. Then came Hyundai (306) and Honda (316), which are a little more palatable. Tesla? It came in at 431. Newsweek's measurement standards include eight categories that include a lot of verbiage and involve things like energy productivity (which is defined as revenue in US dollars divided by total energy consumption), greenhouse-gas emissions productivity (revenue divided by GHG emissions), water usage, waste levels and something called "green revenue" (revenue derived from products that "contribute positively" to the environment). Newsweek says that its results are reproducable by a third party. Take a look at the list here and find the details on how the numbers are compiled here. Featured Gallery 2014 BMW i3: First Drive View 33 Photos News Source: Newsweek via Torque News Green BMW Tesla