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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

2016 BMW X4 M40i Quick Spin

There's only so much you can do to disguise the SUV-ness of a crossover. The physics are simply against it. Essentially a jacked-up wagon, the X4 is heavier and has a higher center of gravity than a 3 Series longroof. No matter how many badges or what sort of fancy suspension you throw at it, you can't defy the essential laws that govern the mechanics of the universe. This isn't to say that BMW is standing in the surf, ordering the waves to roll backward. The X4 is a valiant, if misguided effort, in injecting some sportiness into a very niche vehicle. The X6 M, a "full" M Division offering, does a decent job at this: it's quick like a rocket-assisted hippopotamus, and uses some black magic to stay planted. The X4 M40i, a less-full-blown M Performance model, is less dramatic, and less compelling. Here's the operating theory: this crossover won't sell on its dynamic charms, however superior to its X4 xDrive28i and xDrive35i siblings. It'll sell because it's the top of the X4 heap, the most expensive of the three ($58,795!), and with the most "M" badges. Anyone looking for utility and strong handling dynamics should examine a 3 Series xDrive Sports Wagon with the M Sport Package and the $700 Adaptive M Suspension, pocket the $10k, and marvel at the size and shape of the cargo area. Driving Notes: This is the same engine as seen in the brand new M2, making 355 horsepower and 343 pound-feet of torque in this application. That's 10 hp down from the M2. There's lots of torque, and with an intentional stab of the go-pedal, this X4 will scoot. The eight-speed auto is great heading through the ratio range – its shifts are swift and sharp. The paddles will hold gears to redline in manual mode, but would you really want to? We ignored them. The adaptive dampers have their work cut out for them. This is a 4,235-pound vehicle – a full 340 pounds heavier than a diesel, all-wheel-drive, 3 Series Sports Wagon, and 7.6 inches taller – and this is where physics comes into play. Slalom-like quick corners produce an uncomfortable jacking effect as the outer wheels unload and transfer weight to the other side. It handles well, for a hippo. Since hustling the X4 M40i is possible but not all that rewarding, know that it's very pleasant in Comfort mode. The extra oomph is realized as a thick, broad, rich torque band, and that's never a bad thing around town. It's nicely dampened in Comfort, without much wallow.

BMW Individual gives 760Li a Sterling reputation

Standard chrome too plebeian for your taste? You can order a Rolls-Royce with its Spirit of Ecstasy hood ornament made out of just about anything you want: gold, silver, glass... you name it. But if your sense of style is a bit less Anglo and a bit more Saxon, BMW has another option for you.
Feast your eyes on the BMW Individual 760Li Sterling edition. (But don't look directly at it. Don't you dare.) Crafted in partnership between BMW Individual and the silversmiths at Robbe & Berking, the special 7 Series is adorned with hammered sterling silver trim inside and out. The twin-kidney grille, the emblems, the interior trim panels... all hand-made in silver. So you won't want to park this particular Bimmer in the wrong neighborhood, because unlike the Rolls ornament, these don't retract safely under the hood.
The special edition gets a dark grey exterior tint and brown leather interior, the best to highlight the silver brightwork. Otherwise it's mechanically identical to any other 760Li (or so we would presume, as the press release didn't mention specifically), that being the flagship version of BMW's flagship sedan, complete with 6.0-liter twin-turbo V12 at the front end of a long wheelbase. Check it out in the gallery above, including the build process at both BMW Individual and Robbe & Berking, and press release below.