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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Vorsteiner BMW M4 GTRS4 shows how to do a widebody at SEMA

Part of the joy of the SEMA Show is that all of the best tuners in the world are competing to show off their wares, and the challenge often pushes the companies into some absolutely insane directions. Case in point: Vorsteiner and its ludicrous GTRS4 wide body kit with the BMW M4.
According to Auto Evolution, the kit reportedly adds 4 inches in the front to fit 10.5-inch-wide wheels and a massive 7-inches more in the rear to snug in 13.5-inch-wide wheels, but spinning around the BMW in these images makes the changes look even more extreme. Beyond just the extra room in the fenders, the lower air intakes are ready to suck in huge volumes of cool air, and there's a front splitter to keep things planted. The front and rear extensions are joined by side sills that grow the farther back they go. Finally, at the rear, the M4 gets a reworked diffuser with mesh inserts.
This is just the type of automotive craziness that makes SEMA interesting. Take a lot at it for yourself in the gallery.

BMW M235i Racing takes to the track

Last month, BMW showed off a motorsports version of its new 2 Series Coupe called the M235i Racing. While that single image was obviously a rendering or design model, BMW Motorsports has now released a video showing the real deal being tested.
From what we can tell from beneath the camouflage, the wide-body fenders ­- to accommodate a 3.5-inch track stretch - are slightly different than the image BMW previously released. Still, the body is noticeably different from the stock coupe. The video, which is posted below, shows glimpses of the race-prepped interior, including a full FIA roll cage, but more importantly we get to hear the 333-horsepower engine and its throaty exhaust in action.