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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

BMW i8 named Autoblog's 2014 Technology of the Year [w/video]

The winner of Autoblog's 2014 Technology of the Year award was given this year for not just one technology, but for how a suite of technologies worked together to make one impressive vehicle. The BMW i8 was named the winner Wednesday night at the Belasco Theater in downtown Los Angeles, just outside the Los Angeles Auto Show. Autoblog's editorial staff agreed that the i8, which drew crowds of attention during our testing days, represents a future of driving that we can't wait to see happen. "I do believe that green vehicles solve a very fundamental problem, and if a car like the i8 can get a rich man with good knees (to get in and out of the car) to drive something with a plug instead of a 12-mpg sports car, then mission accomplished," says Sebastian Blanco, editor of AutoblogGreen and one of our judges. The panel reviewed nearly 50 qualified submissions from readers, editorial staff and industry, the panel of judges named the following as finalists: Dodge's SRT Performance Pages (read more here) The Subaru Eyesight forward collision warning system (read more here) The Performance Data Recorder in the 2015 Chevy Corvette (read more here) The 1.0-liter Ecoboost engine from Ford (read more here) Chrysler's 3.0-liter EcoDiesel V6 engine (read more here) Ultimately, we picked the car that excited us the most. The BMW i8 has a throaty exhaust note when accelerating. It's got carbon fiber, and a plug-in hybrid system that uses a small 1.5-liter three-cylinder engine and an electric motor. It has through-the-road all-wheel drive, and in Europe it'll come with laser beams for headlights. All that, and it's a massive eye catcher. People stop and stare when they see this car, for good reason. It's simply gorgeous. For a more in-depth look at our testing of the car, click here.

Crossovers versus Cars | Autoblog Podcast #479

Episode #479 of the Autoblog Podcast is here. This week Dan Roth, David Gluckman, and Greg Migliore compare and contrast the strengths of cars and crossovers, and if we'll soon see the long dominance of the midsize sedan ceded to this relative newcomer. It all starts with the Autoblog Garage - check it out! Check out the rundown with times for topics, and thanks for listening! Autoblog Podcast #479 The video meant to be presented here is no longer available. Sorry for the inconvenience. Topics Cars vs. Crossovers In The Autoblog Garage 2016 BMW X5 xDrive40e 2016 Honda Civic 2017 Cadillac CT6 Hosts: Dan Roth, David Gluckman, Greg Migliore Rundown Intro & Garage - 00:00 Cars vs Crossovers - 24:28 Total Duration: 54:55 Get The Podcast iTunes – Subscribe to the Autoblog Podcast in iTunes RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Feedback Email – Podcast at Autoblog dot com Review the show in iTunes Podcasts BMW Cadillac Honda SUV crossovers