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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Recharge Wrap-up: Tesla opens 50th European Supercharger, BMW smart charging in Singapore

Southeastern Illinois College wants to create a biofuel processing certification program. The school is waiting to hear about receiving $750,000 from a US Department of Labor grant that would allow it to expand its Biofuels Education curriculum to include certification for manufacturing biodiesel and ethanol. There are currently no such programs in existence, and its development would require Labor Department approval as well as input from biofuel companies. Southeastern Illinois College believes that biofuel processing certification would be a large draw for potential students. Read more at The Southern Illinoisan. Tesla has opened the 50th Supercharger in Europe. In the year since the first on was installed in Norway in August 2013, Tesla has been building the network that, like it does in the US, will allow Model S drivers to go long distances for free. There are now 168 Superchargers open throughout the world. Find more in the press release below. BMW is partnering with Greenlots to bring an open standards EV charging network to Singapore. As part of BMW's 360 Electric program, Greenlots will install public chargers and manage the network that allows BMW i owners to find and use the chargers with BMW's navigation system and ChargeNow card. The 30 possible public chargers Greenlots plans to install will use the company's SKY Smart Charging platform. Greenlots will also install the BMW i Wallbox Pure charger at customer's homes and offices. Read more in the press release below. Plug-in electric vehicle (PEV) sales are forecast to reach 1.8 million a year by 2023, according to a report by Navigant Research. Right now, North America is the biggest buyer of battery-electric and plug-in hybrid vehicles, but that should change as the Asia Pacific market is expected to outgrow it; still, the US alone is expected to have more than 2.7 million PEVs on the road in 2023. Urban areas are where we'll see the largest concentration, naturally, with Tokyo, Los Angeles and Paris having the most sales in 2023, respectively. With the increase in PEVs comes an increase in residential load on the electric grid, which is expected to rise by 33 to 37 percent. Read more at Hybrid Cars, or head to the Navigant Research website. Chinese automaker Dongfeng is now manufacturing its first mass-produced electric vehicle, the Aeolus E30. The small, two-seat urban EV has a limited speed of 50 miles per hour, but has a range of up to 100 miles.

What does the open patents deal mean for Tesla ... and BMW?

Gift to the world or trade bait? Tesla Motors announced this week it would open its patents for other automakers to use. That has analysts guessing whether the California-based electric-vehicle maker is looking to either swap trade secrets with other automakers or to expand the proverbial pie that represents the plug-in vehicle market. For its part, Tesla says the answer is B. BMW, which is establishing its i sub-brand of plug-in vehicles, would be a natural collaborator with Tesla, Forbes says. In fact, executives from the two companies met in Europe this week. Details were not released, but a BMW spokesman said, "Both companies are strongly committed to the success of electromobility and discussed how to further strengthen the development of electromobility on an international level." While Tesla brings battery technology to the table, BMW offers its carbon-fiber advancements that lighten vehicle-body weight. Those advancements are key to range-extending efforts and could do wonders for Tesla on its journey to help spur technology for the sake of getting more of the general public to accept plug-in technology as a viable first-car option. Then again, Forbes says Tesla, whose investors include Mercedes-Benz parent Daimler and Toyota, may be keeping its best technologies to itself by not patenting certain advancements at all. What's in Tesla's patent pool? uAutoInsurance analyzed Tesla's 249 patents and found that 104 of them related to battery technology, while 28 pertained to recharging activity, which wasn't surprising (about a quarter of those 249 patents couldn't readily be categorized). Tesla also has nine patents related to sunroof technology. The company is based in California, after all.