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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

BMW X5 eDrive Concept is utilitarian plug-in hybrid

Bridging the gap between internal combustion engine-powered vehicles and electric vehicles are plug-in hybrids, and BMW has made one out of its biggest sports utility vehicle, even if it's just a concept car at this point. The plug-in hybrid X5 eDrive Concept debuted today at the Frankfurt Motor Show, and it sits attached to a charge port on the show floor.
As we reported in August, the X5 eDrive Concept combines a turbocharged four-cylinder engine of unknown output with a 95-horsepower electric motor, to achieve longer range and lower emissions. The X5 eDrive can drive up to 75 miles per hour and 19 miles on electric power alone, manage about 62 miles per gallon (3.8 liters per 100 kilometers) and accelerate from 0-62 mph in under seven seconds, according to BMW.
Three drive modes are offered: one that automatically operates the hybrid system, an all-electric mode and a Save Battery mode that operates the vehicle using the engine only.

Autoblog Podcast #412

Episode #412 of the Autoblog Podcast is here, and this week, Dan Roth, Steven Ewing, and Brandon Turkus discuss the automotive news coming out of the 2015 Consumer Electronics Show and talk about the cars we're most looking forward to driving this year. Of course, the podcast starts with what's in the garage and finishes up with some of your questions, and for those of you who hung with us live on our UStream channel, thanks for taking the time. Check out the rundown with times for topics, and you can follow along down below with our Q&A. Thanks for listening! Autoblog Podcast #412 The video meant to be presented here is no longer available. Sorry for the inconvenience. Topics 2015 CES automotive news Cars we're most looking forward to driving this year In The Autoblog Garage 2015 BMW 428i xDrive 2015 BMW 435i xDrive 2015 Mercedes-Benz C300 4Matic Hosts: Dan Roth, Steven Ewing, Brandon Turkus Runtime: 01:30:05 Rundown Intro and Garage - 00:00 2015 CES - 19:54 Cars we want to drive - 36:07 Q&A - 58:59 Get The Podcast UStream – Listen live on Mondays at 10 PM Eastern at UStream iTunes – Subscribe to the Autoblog Podcast in iTunes RSS – Add the Autoblog Podcast feed to your RSS aggregator MP3 – Download the MP3 directly Feedback Email – Podcast at Autoblog dot com Review the show in iTunes Podcasts CES BMW Mercedes-Benz CES 2015