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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

M-thusiast pops the question at BMW Welt

We've seen all manner of marriage proposals over the years, but our favorites, of course, revolve around cars. One guy proposed to his girlfriend at a traffic stop, another during an autocross event, while yet another got dozens of Mazda MX-5 owners together to spell "Marry Me?" in Miatas. This latest proposal, however, put the M in Marriage as only a BMW enthusiast could.
While visiting BMW Welt in Munich, Bachir from Lebanon rolled out in a new blue M3 and got down on one knee in front of the gathered crowds to pop the question to Layal, his girlfriend of one year.
We'll let you watch the clip for yourself to see how it went, but suffice it to say that she was delighted. The couple plan to drive to the church in a procession of M cars for what promises to be a high-octane ceremony in their home country.

2015 BMW X6 keeps it weird

Say what you will about the BMW X6 - odd and ugly as it may be, it's actually been sort of successful for the German automaker. BMW has now sold some 250,000 examples of the X6 since its launch, and the company's fastback-crossover-coupe-whatever-thing gets a host of meaningful updates for the 2015 model year while not straying from its original mission.
Aside from its revised styling, most noticeably set apart by its larger, X5-inspired headlamps, the biggest update for the US-spec X6 is the addition of a rear-wheel-drive model, the sDrive35i. This trim joins the all-wheel-drive xDrive35i and xDrive50i, and since you should all be capable of decoding BMW's weird naming structure by now, you know this means the X6 will be offered with a choice of 3.0-liter turbocharged six-cylinder and twin-turbo 4.4-liter V8 engines. Fuel economy figures have not been released yet, but BMW says the new powertrains are more efficient than before, mated exclusively to an eight-speed automatic transmission regardless of cylinder count.
Look for the updated X6 to hit US showrooms this fall, following its debut this week in Paris. Expect pricing to be revealed closer to the model's on-sale date. Have a look below for all of the details.