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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Totally uncovered BMW M3 caught by helmet cam

Sure, we've seen - and even ridden in - the 2015 BMW M3 before, but always under the cover of camouflage. Proving that it's always nice to be in the right place at the right time, a motorcyclist managed to capture a completely undisguised 2015 M3 (codenamed F80) on video during a closed-road photo shoot.
Road & Track has the helmet cam video, which shows the bright blue M3 doing a three-point turn as it follows a camera car possibly for an upcoming commercial or launch video. While the images are grainy, we do get to see some of the styling details for the next-gen M3. Aside from the extra set of doors, this M3 looks a lot like the Concept M4 Coupe we met a few months ago, including the bulging hood, oddly shaped door mirrors and the wide, vented front fenders. The aggressive fascia, big wheels/low-profile tires and quad exhaust outlets all but confirm this is the production M3 we'll be seeing at the Detroit Auto Show in a couple of months.
We've put together a gallery using screen shots from the video, but check out the video posted below to see the new M3 in motion.

VW Golf R pitted against BMW M235i in enthusiast's choice battle

Most people don't have two, open spots in their garage to fit a practical daily driver and a fire-breathing performance car for the weekends. That's what makes vehicles like the latest Volkswagen Golf R and BMW M235i just about perfect for the average person. Both of these Germans can lope around as a commuter 90 percent of the time and be perfectly comfortable. However, when you want to walk in the door with a big smile on your face, you can take the back roads home and get a real thrill from them.
In his latest short video, Chris Harris from Drive tests these surprisingly comparable German performance cars. Both of them offer buyers in the neighborhood of 300 horsepower, with the BMW winning out with 320 hp. However, the Golf R gets standard all-wheel drive, which is now an option on the M235i. Harris has quite positive things to say about these Europeans, but you're going to have to watch the video to hear just what he thinks.