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2023 J.D. Power APEAL Study shows new-car customer satisfaction scores slip

J.D. Power survey results have been slightly up but mostly down for automakers this year, literally. In February, the 2023 Vehicle Dependability Study showed an overall decline compared the 2022 a month before the Customer Service Index Study did the same. The trend reversed in June with a better overall score on the 2023 U.S. Electric Vehicle Consideration Study than in 2022, then declined again the same month on with a lower overall score on the 2023 Initial Quality Study. The declines continue with the 2023 J.D. Power U.S. Automotive Performance, Execution and Layout (APEAL) Study, overall satisfaction among the 84,555 respondents down two points overall compared to 2022, to 845 out of 1,000 points. Because last year's score dropped compared to 2021, this year marks the first consecutive decline in the study's 28-year history. The study tries to "[measure] owners' emotional attachment and level of excitement with new vehicle" after 90 days of ownership by asking new owners to rate 37 attributes in 10 areas around the vehicle, such as the feeling they get when they hit the accelerator. Satisfaction with nine of the attributes is down this year versus last, fuel economy the only segment to show better results with 15 points more satisfaction. Styling and infotainment are big drags on satisfaction. Responses to new car exterior looks tallied 888 points, down from 894 last year, the largest drop in this year's study. On the digital side, less than half of those surveyed this year said they prefer using a manufacturer's built-in infotainment. From 70% of respondents in 2020 preferring to use a manufacturer's in-house software to play audio instead of Android Auto or Apple CarPlay, that's 56% in 2023. Going all-in on Google appears to have the best effect. J.D. Power said that vehicles with both Google's Android Automotive Operating System (AAOS) and Google Automotive Services (GAS) "score higher in the infotainment category than those with no AAOS whatsoever. AAOS without GAS receives the lowest scores for infotainment of the three categories."  Frank Hanley, senior director of auto benchmarking at J.D. Power, said, "Despite the technology and design innovations that manufacturers put into new vehicles, owners are lukewarm about them. While innovations like charging pads, vehicle apps and advanced audio features should enhance an owner’s experience, this is not the case when problems are experienced.

BMW M4 to debut in Detroit, lose manual transmission

BMW took the wraps off its M4 Concept at Pebble Beach last weekend, and many speculated that the highly anticipated production version of the sleek new two-door sports coupe would debut at the Los Angeles Auto Show later this year. But a well-placed source tell Autoblog that the E92 M3's successor won't arrive in Southern California this November. Instead, the German automaker will wait until the Detroit Auto Show in January for its first official reveal.
An all-new 3.0-liter inline-six with twin turbochargers is expected under the hood, and it should provide about the same horsepower as the current 4.0-liter V8 (rated at 414 horsepower), but with much more torque that arrives lower on the tachometer. The lightweight engine is said to have an impressively high redline, which is unusual for a turbocharged engine.
Unfortunately, Save the Manuals members aren't going to like this next bit of news. After four generations of three-pedal M3 models, our source says the upcoming F82 M4 will arrive with a dual-clutch transmission (DCT) as standard equipment - with no manual option - just like the latest iteration of the track-ready Porsche GT3 (few have complained about the automaker's PDK after driving the latest sports car from Stuttgart). In exchange for some moans, groans and gripes from enthusiasts, BMW's DCT mounted aft of the M4's inline-six will provide quicker acceleration and improved fuel economy.

Submit your questions for Autoblog Podcast #334 LIVE!

We're set to record Autoblog Podcast #334 tonight, and you can drop us your questions and comments via our Q&A module below. Subscribe to the Autoblog Podcast in iTunes if you haven't already done so, and if you want to take it all in live, tune in to our UStream (audio only) channel at 10:00 PM Eastern tonight.
Discussion Topics for Autoblog Podcast Episode #334
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