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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

2014 Audi RS5 Cabriolet [w/video]

Brash Bruiser Loses Top, Gains Weight, Still Makes Friends
Everything we said after driving the RS5 coupe still rings true, even after Audi has gone and ripped off its metal roof, replaced it with a big cloth version, and tossed us the keys. The 2014 Audi RS5 Cabriolet is another bold, big-boned airmobile to make open-top lovers swoon. There is absolutely nothing revolutionary to speak of here versus its hardtop counterpart, frankly, but tear-assing through the southern French hills as the brilliant sun warmed us is plenty good reason to talk a lot about it anyway. And hey, it beats frigid January in Detroit, where the RS5 Convertible is shortly to receive its US introduction.
One issue that could corrupt things a bit is the convertible's added weight factor. It's one thing when an Audi TT removes its top and gains 176 pounds, or when a Porsche Cayman morphs into a Boxster and gains 66 pounds; the effect on dynamics will still be acceptable. But when it comes to a huge-roof coupe like the RS5, that gain in mass becomes 400-plus pounds in cabrio form, for a grand curb weight of 4,461 pounds. As a number attached to this size of a car that's also branded with an RS badge promising raciness, we admittedly fretted. Then we drove the Audi RS5 Cabriolet to cheer up.

Audi A4 preps to go Allroad

Audi recently unveiled the lighter, larger, and sleeker 2017 A4, but the sedan is just the beginning. We know that A4 Avant and Allroad wagon versions are on the way too. Only the Allroad, however, is destined for these shores. These spy shots provide an early idea of what to expect for American buyers who prefer a longer roof and more room to haul in the back. A few key details distinguish this Allroad from the standard Avant, including the elevated ride height. Also, look carefully at the front three-quarters shot, and you can also pick out the more pronounced fender flares. Audi's designers made slight adjustments to the air dam, especially below the headlights, and there are some smaller tweaks to the rear bumper, as well. The Allroad's debut is expected to be staggered from the sedan and Avant versions, and the company obviously isn't talking about power yet. The only powertrains divulged for the 2017 A4 in the US are either a revised 2.0-liter TFSI or a 2.0-liter TDI diesel. Regardless of engine, all-wheel drive would certainly be standard to fit the more rugged version's styling. Related Video: