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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Audi R8 Spyder looks like heaven at the Green Hell

After Audi took the wraps off the new R8 coupe at the 2015 Geneva Motor Show, we knew it would only be a matter of time before the convertible version arrived. Now, we've spotted the droptop during testing on and around the venerable Nurburgring Nordschleife in Germany. The new Audi R8 Spyder is expected to closely mirror the fixed-roof supercar we've already seen. Only instead of a tin top, of course, it'll have a folding fabric roof mechanism. This goes against the recent retractable hardtop trend, and the featured is used by the Ferrari 488 Spider and McLaren 650S Spider. Some revised air vents appear to be part of the R8's convertible package, as well. Otherwise, we can anticipate the same specs as the R8 coupe. The latest model ditched the previous version's V8 engine in favor of 10-cylinder options: a 5.2-liter V10 with either 533 horsepower in "base" spec or 602 hp in the V10 Plus model. Both drive all four wheels through a seven-speed dual-cluch transmission. The jury's still out on whether Ingolstadt will slot a smaller engine option into the R8, particularly for markets where tax brackets are determined by engine displacement. But whatever the coupe gets, the convertible is likely to offer it as well. Related Video:

Mercedes could make EV batteries with Audi, BMW

It's not a big leap from digital maps to batteries, it turns out.The head of Mercedes-Benz parent Daimler said recently that he envisions his company working together with German automotive competitors BMW and Volkswagen to further accelerate electric-vehicle battery technology. The three automakers recently worked together to enhance their in-car maps systems. Daimler CEO Dieter Zetsche talked about "commonalities" between automakers, not the least of which is the need for all of them to achieve increasingly stringent fuel-economy requirements in the European Union, at the Frankfurt Auto Show last week, according to Reuters. While these companies have made their own inroads as far as plug-in vehicles go, they are all behind the Renault-Nissan Alliance when it comes to public deployment of electric vehicles. This summer, Daimler, Audi and BMW hooked up to acquire the Nokia Here digital-mapping service for about $2.8 billion. The triad of automakers beat out companies such as Apple and Uber to buy the entity, which was founded in 1986 as Navteq. Nokia bought the company in 2007. The acquisition makes sense as the automakers work on improving their products with features like cloud-based data to warn drivers of icy roads and traffic jams. The technology will likely also eventually be used in autonomous vehicles. Automakers working together for a common goal of improved technology is nothing new, of course. General Motors and Honda agreed in 2013 to work together to accelerate hydrogen fuel-cell drivetrain development. Earlier that same year, Daimler said it would work with Ford and Nissan in a separate collaboration to speed up the development of hydrogen fuel-cell technology. Related Video: