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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

MTM Audi RS6 Clubsport might be overkill for grocery shopping

As automotive journalists, we're biologically wired to love station wagons. We really don't have a choice. And while we prefer brown, diesel-powered, manual-transmissioned long-roofs, we suppose a 750-horsepower Audi RS6 Avant would be just dandy. This is the MTM RS6 Clubsport, and as we mentioned, it's very powerful. That's thanks to a modified version of Audi's critically acclaimed 4.0-liter, twin-turbocharged V8. While 750 hp out of just 4.0 liters is impressive, 697 pound-feet of torque is an equally big accomplishment. And if that's not enough, MTM has managed to shave nearly 200 pounds of body fat from the big wagon. Needless to say, it's very, very fast. MTM has displayed a degree of aesthetic restraint, eschewing the gaudy body kit favored by some other tuners and simply opting for a questionable paint job. The 21-inch wheels look good, although with the smattering of rubber around them, we wouldn't bet on a comfortable ride. As for the cabin, well, MTM got a bit out of hand. It's very, very orange. The seats are essentially carbon-fiber shells lined with bits of orange, leather-wrapped padding here and there. Orange, quilted-leather in the door panels, center armrest and on cushions on the side of the center console – a nice touch we wish more automakers would add to their performance cars – contrasts nicely with the black plastics and carbon fiber found on the rest of the dash and center console. That said, we aren't crazy about space for passengers, thanks to the large cage that's there to boost structural stiffness. We have a full gallery of photos of the MTM RS6 Clubsport direct from Geneva. Trust us, you'll want to have a look at this one. Related Video:

GM, Audi, Jaguar halt Russian sales amidst ruble's collapse

The value of Russia's ruble currency has sunk like a stone tossed in the Volga for much of the year, losing over 40 percent of its worth since June. The change is having bizarre effects on the auto industry there and leaving some automakers scrambling to adjust. According to Bloomberg, Russians are buying up luxury goods including automobiles at the moment to have a physical investment in case the ruble sinks further. However, with the money worth so little, the companies aren't making much from these transactions. Things are so dire that several automakers are temporarily ending deliveries until the situation stabilizes. According to Bloomberg, General Motors stopped sales on December 16 with no set date to start again. Audi did the same thing but with the intention to resume once it has adjusted model pricing. Jaguar Land Rover terminated business until December 19 to see how things changed. Toyota is increasing its pricing, as well, but keeping business open at the same time. Some automakers have subtly been reacting to the slumping Russian auto market all year. The moves have included Volkswagen cutting production by 30,000 units from its factory in Kaluga. Ford also got rid of 950 workers from two plants due to low demand. Some analysts have even speculated that the contracting industry and possibility of lower import duties into the country could cause companies to end their manufacturing in Russia completely.