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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Former Audi chief designer Wolfgang Egger leaves Italdesign

The latest word from the international community of automotive designers has it that Wolfgang Egger is leaving Italdesign, but just where the accomplished designer will land next and who will take his place remain big question marks. Egger is a designer who has bounced back and forth between Italy and Germany over the course of his career. He was born in Germany but studied in Milan. He began his career at Alfa Romeo in 1989 and was named its chief designer by 1993 before being head-hunted by the Volkswagen Group in 1998 to head up the design department at Seat. A few years later he went returned to Italy to run the Lancia design department, and was subsequently renamed to the same post at Alfa Romeo. In 2007 he went back to his native Germany to head up the Audi design office, over which he assumed complete responsibility by 2012, but left Audi in 2013 to run Italdesign. For those unfamiliar, Italdesign is the studio founded by Giorgetto Giugiaro (pictured at left next to Egger) back in 1968 but which, along with many other Italian design houses, fell on hard times in recent years. The Volkswagen Group swooped in to rescue the troubled studio in 2010, turning it into something of an in-house advanced design department to provide an alternative perspective on the direction in which the group and its various brands could take their respective designs moving forward. With Egger now leaving its helm, Italdesign and its German parent company will need to find his replacement, and we're sure they'll announce one in due course. The bigger question on our minds, however, is where Egger himself will head next. Given the path his career has taken to date, we wouldn't be surprised to see him land elsewhere in the Volkswagen Group or find a new role in the expanding Fiat Chrysler Automobiles empire. Then again, Egger could find it time to open an entirely new chapter. Watch this space. News Source: Car Design NewsImage Credit: Newspress Design/Style Hirings/Firings/Layoffs Audi Volkswagen designer italdesign giugiaro wolfgang egger

2016 Audi SQ5 TDI Plus a quick sprinter with 35 mpg

Not only does Europe get cool diesel-powered models, but occasionally, some of those oil-burners are of the high-performance variety. Take the Volkswagen Golf GTD, Audi Q7 V12 TDI, and now this, the new Audi SQ5 TDI Plus. In this new form, the 3.0-liter, turbodiesel V6 is very nearly as powerful as the supercharged V6 available in the US-market SQ5, producing 340 horsepower. That's 27 more than stock, for those keeping track at home. In terms of torque, of course, the diesel-powered SQ5 just embarrasses the gas-powered CUV. Torque is up 37 pound-feet to a thumping 516 lb-ft. We'll go ahead and classify that as a lot. This extra output allows the SQ5 TDI Plus to hit 62 miles per hour in just 5.1 seconds, matching the supercharged model we have access to here in the US. The top speed, as with the gas-powered model, is limited at 155. Unlike North America's CUV, though, fuel economy is very impressive. European drivers can expect the equivalent of 35.6 miles per gallon, compared to just 24 mpg with the gas engine. We have a full set of images of the new SQ5 TDI Plus from the floor of the 2015 Frankfurt Motor Show. Scroll up and check them out. Related Video: Even more power and top-of-the-line equipment: The Audi SQ5 TDI plus with 250 kW (340 hp) - The SQ5 TDI plus will launch on the German market in October 2015 - 700 Nm of torque; from 0 to 100 km/h in 5.1 seconds - On request, exclusive equipment package from quattro GmbH Audi is further expanding its range of S models. In October, the new SQ5 TDI plus* will arrive at German dealerships with more power and driving pleasure and even more extensive equipment – with 250 kW (340 hp), sport differential and 21-inch wheels. Even in its basic version, the successful Audi SQ5 TDI* comes as an SUV with the performance of a sports car. The plus version has an even higher power output. The biturbo V6 TDI produces 250 kW (340 hp) from its three liters of displacement by way of increased injection pressure. This results in 20 kW/27 hp more power compared to the SQ5 TDI. Its peak torque is increased by 50 (36.9 lb-ft) to 700 Nm (516.3 lb-ft). The powerful diesel SUV accelerates from 0 to 100 km/h (62.1 mph) in just 5.1 seconds; the top speed is electronically governed to 250 km/h (155.3 mph). In the NECD cycle, it merely requires 6.6 liters of fuel per 100 kilometers (35.6 US mpg) with emission of 174 g CO2/km (280.0 g/mi).