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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

Audi reveals new TT spec racer

We've seen the coupe. We've seen the convertible. We're still waiting on word of the next variant, but before it arrives, Audi has revealed the racing version of the new TT.
Set to form the backbone of the inaugural Audi Sport TT Cup, the competition-spec sports coupe is closely based on the production version packs the same 2.0-liter turbo four and six-speed dual-clutch transmission as the road-going TTS, delivering the same 310 horsepower, but with a push-to-pass boost of an extra 30 hp.
It's also got an active differential, and while the full specifications have not yet been revealed, it's clear that Audi has also outfitted the TT racer with more aggressive aero, track-spec rolling stock and a stripped-out cockpit (complete with the Audi PS1 Safety Seat from the R8 LMS Ultra) to get weight down to from 2,700 pounds in stock production form to 2,480.

Bentley testing new SUV in Audi Q7's clothes

Sure, this looks largely like an Audi Q7. What if we told you, though, that it was actually a Bentley? This may be one of the very first sets of images we've seen of the aristocratic brand's SUV. Based on the borrowed Audi bodywork, however, testing appears to be in the early stages.
While it may look like an Audi Q7, there are a number of giveaways. One of the more subtle are the British number plates, in place of the traditional German plates that would be found were this a mule for the next Q7. Other changes are more noticeable. According to our spies, this mule is much wider, while its fenders have also been enlarged to accommodate larger wheels and tires.
Out back, four exhaust pipes jut out from the lower fascia, while larger brakes are hidden behind black wheels. The big indicator that this is something special, though, can be seen in the front fascia. The heavily modified front clip is home to two massive intakes below the headlights. According to our spies, these conceal a pair of intercoolers. Whether they are for Bentley (and Audi's) twin-turbocharged, 4.0-liter V8 or the 6.0-liter W12 is unclear.