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Mystery shoppers love Infiniti, hate Tesla

Infiniti, followed by Lexus tied with Mercedes-Benz took the top two spots for best sales experience according to mystery shoppers from the latest Pied Piper Prospect Satisfaction Index, while EV manufacturer Tesla recorded the lowest overall score. Not surprisingly, premium brands dominated the top ranks. Including the three already mentioned, luxury brands occupied seven of the top ten spots and included Audi, BMW, Porsche, and the only American brand to crack the upper echelon, Cadillac. Toyota, Volkswagen, and Nissan rounded out the first ten positions. The news for domestic automakers isn't good. Aside from Caddy, the only other star-spangled automaker to score above the industry average is Chrysler. The rest of FCA, most of GM, and all of Ford fell below the line. But Pied Piper's mystery shoppers handed Tesla the biggest walloping – the company is ten full points below the next lowest brand, Volvo, and its score of 86 is 17 below the average of 103. It's baffling, considering the company's touted direct-sales model. "Tesla leaves me scratching my head," Fred O'Hagan, Pied Piper's president and CEO, told Wards Auto. "They own all of their stores, so you would think each one would be doing the same thing. But they're not. Tesla is consistent in its inconsistencies." O'Hagan added that there's a "huge variation" in Tesla's store-to-store effectiveness, and that in some cases, shoppers found showroom workers that acted more like "museum curators," Wards Auto reports. It might be popular to call Tesla the Apple of the car world, but based on Pied Piper's work, the brand has a long way to go to emulate the uniform shopping experience of an Apple Store. The news might be bad for Tesla, but even for the brands that scored below average, there's cause for celebration. Only Tesla and Mini lost points in this year's rankings, and only Mercedes and Lincoln held steady. Every other brand, including Infiniti, which topped the index for the first time, gained at least one point. The biggest improvements belong to Porsche, Land Rover, and Mitsubishi, which all jumped five points. Pied Piper's annual Prospect Satisfaction Index uses mystery shoppers – over 6,100 this year – from across the country to assess dealers and generate rankings from over 50 individual factors. News Source: Pied Piper via WardsAuto Green Audi BMW Cadillac Chrysler Infiniti Lexus Mercedes-Benz Nissan Tesla Toyota Car Buying Car Dealers study

Audi shows off the Prologue Avant Concept as a plug-in hybrid

The Audi Prologue Avant Concept goes in a different direction than the Prologue coupe, in more ways than just its five-door wagon body. The coupe was first shown at the LA Auto Show with a 4.0-liter, twin-turbo V8, then went redux at CES as a hybrid with a total of 677 horsepower and 701 pound-feet of torque. The only-slightly-larger Prologue Avant sticks with the hybrid but gets the system from the Q7 E-Tron quattro, meaning a 3.0-liter, twin-turbo V6 TDI with 353 hp and a 100-kW electric motor strapped to the eight-speed transmission. Total output is 455 hp and 553 lb-ft, pure electric range is 33 miles, and 0-62 miles per hour comes in 5.1 seconds. The forward section of cabin with its screen-based Tie Fighter displays and controls comes over from the coupe, as well as the four individual seats, but the Avant lavishes attention on rear passengers in ways not possible in the two-door. They also get a screen on the pass-through center console for convenience controls, and detachable OLED screens - a la the detachable tablets in the Q7 - with which they can send information to the front occupants. As a traditional Audi avant is to a coupe relative, the Prologue Avant is all about bringing the family along on the digital highway. We'll see it at the Geneva Motor Show next week, and Audi is again talking up how the design language will migrate to production cars. It also makes noises in the press release below about near-production many of the technologies are in the concept, so it looks like there could be all sorts of Easter Eggs on the way from the Ingolstadt brand. Related Video: Sporty and elegant, versatile and connected – the Audi prologue Avant show car - New interpretation of the Avant philosophy - Groundbreaking infotainment architecture and entertainment concept - High-performance hybrid drive with 455 hp and 750 Nm (553.2 lb-ft) of torque Ingolstadt, 2015-02-25 -- A design with dynamic elegance and the latest high end technologies: The Audi prologue Avant show car with its stretched roof which the brand is presenting at the Geneva Motor Show gives a look into the future – with the new and emotion filled design language that Audi has initiated with its study in the coupe, the prologue. A glance into the future In November 2014 at the Los Angeles Motorshow, Audi presented the Audi prologue concept car, giving a look to the brand's future design language.

Audi Prologue concept goes for A9, we give it a ten

If you've been waiting for Audi to roll out a new design language, you need wait no longer as Ingolstadt is displaying just that at the Los Angeles Auto Show this year with the Prologue concept you see here.
Penned by Audi's new design chief Marc Lichte, the Prologue is earmarked to introduce a shift (if not quite a complete change) in design direction for the German automaker. The trapezoidal grille sits wider and lower than on existing models, with the wedge-shaped laser headlights positioned higher above new air intakes with blade elements. The profile rests balanced across its wheelbase to visually emphasize the all-wheel drive that is part of Audi's DNA, with flared arches inspired by the legendary Ur-Quattro. The rear section is inspired by yachts, angled forward to suggest motion, with a narrow strip of LED taillights, full-width diffuser element and twin trapezoidal exhaust tips.
Inside it's all light and surgically clean, with a horizontal dashboard integrating four touchscreen displays running its full width. The system even allows the passenger to select the route for the navigation system and swipe it on over to the driver's display. The headrests on the rear seats and the "sound spoiler" on the rear shelf deploy only when needed, unobstructing the rear view when not.