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J.D. Power customer survey of dealers counts Cadillac, Buick as big winners

Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent more likely to buy their next car from the same brand.
Dealer satisfaction scores have improved overall, Cadillac nabbed the luxury segment ahead of Audi and Lexus, taking the crown that Lexus held last year. Buick keeps the mass-market dealer satisfaction win in the family, finishing ahead of Volkswagen and last year's winner GMC. The study also found that service department use of tablets increased customer satisfaction, as did "best practices" like "providing helpful advice." Who knew?
You can find details on those and more findings in the press release below.

MT's Jessi Lang recounts her harrowing Autobahn R8 crash

Automotive enthusiasts know the name, face, voice and stories of Jessi Lang well. And if they don't, they should. The longtime Motor Trend video presenter and host of The J-Turn is a regular fixture on the automotive scene, and one of our favorite to watch. But a year ago, Jessi vanished from the scene. And we're sad to say she hasn't been kicking back enjoying umbrella drinks on the beach all this while. A year ago Lang went on a pilgrimage to Germany, driving a Porsche 911 GT3 on the Nurburgring and an Audi R8 modified by Abt on the Autobahn when the unthinkable happened. A car swerved out of its lane and into Jessi's path. A catastrophic collision ensued, and Lang was seriously injured. Jessi's been recovering from the multiple fractures and life-threatening lacerations ever since, and in her first appearance back on the net, has returned to tell her harrowing but courageous story. We wish her all the best on her long road to recovery, hope to see her back to her old self again soon, and invite you to watch the heart-rending story here.

Automakers teaming with Google to bring Android to cars this year

Remember how we mentioned that Hyundai would be offering a BlueLink infotainment app for Google Glass? And how last week, we told you about a rumored partnership between Audi and Google? Well, both of these things were just part of a much bigger deal.
Google has teamed up with Audi, General Motors, Hyundai and Honda to form the Open Automotive Alliance. With the help of chipmaker NVIDIA, the group aims to bring Google's Android operating system to the auto industry on a large scale. While the speed with which Android will be adopted by the industry remains unclear - the OAA's own press release says "timing for each automaker will vary" - we could see the first Android-equipped vehicle by year's end.
For those that keep their ear to the ground in the automotive tech world, this is a big deal for more than just one reason - Honda, GM and Hyundai are all partners in the Siri Eyes Free program from Apple. The future of that relationship now that three of its automakers are in bed with Apple's arch-rival, though, could be under threat.