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Buyers resent low inventories, prices over MSRP, study says

Vehicle inventory low, vehicle transaction prices high, customers fretting … welcome, J.D. Power, to the era of supply and demand. In a recently published survey from one of the auto industryÂ’s top analytical firms, findings show that customers' satisfaction with vehicle purchases in the United States this year has dipped for the first time in 10 years. The 2022 U.S. Sales Satisfaction Index (SSI) Study found that overall sales satisfaction has dropped to 786 (on a 1,000-point scale) from 789 in 2021. In that year, higher than expected trade-in values softened the effect of new vehicle price increases. But in 2022, on top of trade-in prices shrinking, many dealers elected to charge more than the ManufacturerÂ’s Suggested Retail Price, a factor that did not sit well with buyers. “When dealers charge more than MSRP, particularly with long-term loyal customers, they risk a potential long-term negative effect on customer advocacy and service business," said Chris Sutton, vice president of automotive retail at J.D. Power. Satisfaction among buyers who paid more than sticker price is 757, while satisfaction among those who paid the sticker price or less is 850, the Power report said. The lack of dealership inventory was also a customer irritant, J.D. Power found, a point that automakers and their dealers may want to consider. Many have maintained, or considered maintaining, a smaller inventory in the wake of the pandemic, keeping costs down and driving more customers toward factory orders. Regarding those consumers shopping for electric vehicles, the survey said that more than a third of them “failed to get instruction on EV charging before they left the dealership, which notably affects satisfaction.” Said Sutton, “Salespeople donÂ’t need to show gas-powered vehicle buyers how to fill their tank, but they do need to show EV buyers how to charge their vehicle.” There are positives to the Power conclusions, however, especially for Alfa Romeo dealers. The Italian brand ranked highest in customer satisfaction among premium brands with a score of 833, with Porsche a very close second (831) and Lexus (819) third. Alfa is on something of a roll these days, with its compact Tonale crossover due for release in the spring, and a new sports car in the works. Meanwhile, in PowerÂ’s “mainstream brand”” segment, Buick ranked first with a score of 825, followed by Dodge (816) and Subaru (804), all performing higher than the industry average.

Form and function in fairly equal parts | 2018 Alfa Romeo Stelvio First Drive

Alfa Romeo, a brand synonymous with sports cars that combine beautiful Italian design with historically dodgy reliability, now makes a crossover. The Stelvio is named after what is quite possibly the best driving road in the world, and the automaker would have you believe that it is the most purely focused driver's ute in the world. To that end, the Stelvio boasts a perfect 50/50 front-to-rear weight distribution, a fast 12.0:1 steering ratio, and an all-wheel-drive system that's tuned to send 100 percent of the engine's power to the rear wheels whenever possible. All of those bits add up to an SUV that's genuinely fun to drive on winding roads. Think of the Stelvio as an Alfa Romeo Giulia with a suspension lift kit that puts you 2.5 inches higher off the tarmac. Yes, those stilts mean the crossed-over Alfa isn't quite as sharp as the Giulia, but the Stelvio isn't at all dimwitted. It's a true Alfa Romeo, in spirit and in execution, right down to its standard carbon-fiber driveshaft. The Stelvio shares its 111-inch wheelbase and its double-wishbone front and Alfa Link rear suspension systems with the Giulia. That's not to say that the Stelvio drives as well or looks as good as the Giulia. The crossover is 2 inches longer and 8.9 inches taller than the sedan from which it was born. We got the feeling that we were sitting on top of the car's chassis instead of within it, which is due entirely to the high seating position that American drivers are so fond of. And whereas the Giulia wears its sheetmetal like a slinky little black dress, the Stelvio's Scudetto front fascia and Trilobo air intakes are stretched over a much larger frame and its sides are sculpted in a more masculine way. Still, the Stelvio is an attractive beast, inside and out. It's unmistakably Italian, which is to say well-tailored with an impeccable form that influences but begrudgingly follows function. Leather seating surfaces are standard. From the driver's seat, the dashboard is dominated by two binnacles housing the tachometer and speedometer. In between is an LCD display that shows a bunch more relevant information. A second screen in an exaggerated widescreen format houses the bespoke infotainment system from Magneti Marelli. That LCD's unique shape makes it look smaller than the Stelvio's competitors, especially as its pinched height makes the backup camera image appear pretty small.

2024 Alfa Romeo Tonale First Drive: An electrifying Italian alternative

MILAN, Italy – Chicken or egg? ItÂ’s often a matter of perspective. In this case, the 2023 Dodge Hornet is based on the 2024 Alfa Romeo Tonale – itÂ’s even built in Italy – yet it was the Dodge that arrived first on American shores. By the narrowest of margins, true, but it happened nevertheless. That leaves the Tonale (pronounced "toe-nal-ay," not "toe-nail") to carve out a premium niche for itself above the buzzy Italian-American.   How? For starters, the Tonale is exclusively available as a plug-in hybrid in the United States. Only Canada and Mexico will get the lower-output, gasoline-only variant. Producing 285 horsepower and 347 pound-feet of torque combined, the plug-in powertrain consists of a 1.3-liter turbocharged four-banger and six-speed automatic transmission up front and a 121-horsepower electric motor on the rear axle. ThereÂ’s no physical connection between them, so power from the gas engine canÂ’t be sent rearward or vice versa. That means the Tonale is effectively rear-wheel drive when in electric-only mode. It can run like that for more than 30 miles if the 15.5-kilowatt-hour battery is fully charged, which requires about 2.5 hours on a level 2 setup. Provided you donÂ’t ask more of the powertrain than the battery and motor are able to deliver, it will putter along in combustion-free silence. Mashing the throttle will engage the gas engine no matter what hybrid mode youÂ’re in; more on those below. The standard Tonale is equipped with a MacPherson strut suspension with Frequency Selective Damping (FSD) shocks. They may sound like fancy electronic dampers but FSD shocks do their magic without any digital intervention. While not as sharp as performance-tuned shocks, nor as comfortable as those engineered to deliver the best ride, they offer a solid balance that is much less costly or complex than the adaptive setup that comes standard on the range-topping Veloce model. The VeloceÂ’s adaptive suspension is incorporated into Alfa's "DNA" drive mode selection system, tightening up in “Dynamic” and backing off in “Natural” and “Advanced Efficiency.” The TonaleÂ’s other sporty add-ons — aluminum steering column-mounted paddle shifters, aluminum pedals and red Brembo calipers with white Alfa Romeo script — are part of the “High Performance Driving Package,” which is optional on the mid-range Sprint and baked into the Veloce. The hybrid modes mentioned earlier exist outside the D-N-A dial.