Splash & Dash Car Wash & Coin Laundry / Hooven, Ohio

Rating: ★

Automobile Parts & Supplies, Laundromats, Dry Cleaners & Laundries

Address: 7770 Cincinnati Dayton Rd, Hooven

Postal code: 45069

Phone: (513) 779-1072

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Reviews:

Extremely poor customer service

I went to splash and dash today to wash a comforter, a pillow pet, and 2 sleeping bags. I used the machines that hold up to 4 loads and cost $5.75 per wash. I used two machines. There was fifteen minutes left on both machines so I ran 3minutes up the street to get my 4 yr old son some lunch at sonics. We went thru the drive-thru and was back in 15mins or less. When I went in to change my laundry from the washer ... view moreto the dryers it was gone. I went over to the desk to ask the lady working where my stuff was when I spotted it in the unclaimed items for sale section. I immediately picked up my stuff and put it into the dryers. After the drying was done I went up to the lady behind the desk to ask what the reasoning was for her to take my stuff out of the washing machines. Very rudely she told me she had the authoritity to do so. She said there was a line of people waiting to use those machines. When I asked her how come all four were empty upon my return then( when a cycle takes 25 minutes )she said she didn`t know when I would return and danced around the fact that all four machines were empty and theres no way someone could have washed their clothes and had them out in the time it took me to go to sonics and return when there was still 15 mins on my cycle that would have been 40mins. Anyway there was no apologies and she left mid conversation to answer the phone and just walked away. This is my third encounter with this lady and NONE of them have been pleasant. I hope splash and dash knows who they have representing them and how their coming across.

dalin holmes / 5/18/2011

POOR Customer Service!!

Extremely POOR Customer Service. I arrived at 9:49 p.m. to pick up my husband`s shirts. I had specifically looked at my receipt first to make sure they were open until 10:00. I was told at the door that the lady had already cashed out her drawer and would not make any more sales today. I pointed to her sign on the door which clearly said 10:00. She said, No, too bad. What happened to customer service? I made a specia... view morel trip out tonight just so my husband would have a shirt to wear in the morning. The manager will hear about this.

dingfam / 3/3/2009