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Lincoln dons the Black Label

"We're really trying to simplify for the customer on their terms." - Paul Bucek
Lincoln is launching a Black Label service and customization program in December at 32 dealerships across the country in a bid to attract new and more upscale customers.

Lincoln drops MKX base price to $38,995

Lincoln is giving the 2016 MKX a major improvement in style and tech, and is introducing the 2.7-liter EcoBoost V6 as an option for the luxury crossover. While all of those changes are significant, the cost might be just as enticing to get customers checking out the new generation. The base price for 2016 falls to $38,995, after an $895 destination charge on all models, compared to $39,795 for the 2015. At this time, there are three trim levels listed on Lincoln's site, but a Black Label version is supposed to come along later to add a bit more opulence. Above the base Premiere trim, the Select model starts at $42,285, and adds features like LED running lights, folding and heated mirrors, leather seats, and a power hatch. Spending $46,050 brings buyers to the Reserve trim with upgrades including a panoramic sunroof, 20-inch wheels, navigation, adaptive headlights, and heated seats. There are a huge number of individual options available, including full LED headlights and a safety suite of tech. Opting for the 2.7-liter EcoBoost pushes the price of any trim up an extra $2,000, and checking the box for all-wheel drive brings with it an added $2,495. As ever, you can spec one out yourself on the official configurator here.

BMW, Hyundai score big in JD Power's first Tech Experience Index

While automakers are quick to brag about winning a JD Power Initial Quality Study award, the reality, as we've pointed out before, is that these ratings are somewhat misleading, since IQS doesn't necessarily distinguish genuine quality issues. JD Power's new Tech Experience Index aims to solve that problem. The new metric takes the same 90-day approach as IQS but focuses exclusively on technology – collision protection, comfort and convenience, driving assistance, entertainment and connectivity, navigation, and smartphone mirroring. It splits the industry up into just seven segments, based loosely on size, which is why the Chevrolet Camaro is in the same division (mid-size) as Kia Sorento and the Mercedes-Benz GLE-Class is in the same segment as the Hyundai Genesis (mid-size premium). It makes for some screwy bedfellows, to be sure. Still, splitting tech experience away from initial quality should allow customers to make more informed and intelligent decisions when buying new vehicles. In the inaugural study, respondents listed BMW and Hyundai as the big winners, with two segment awards – the 2 Series for small premium and the 4 Series for compact premium, and the Genesis for mid-size premium and Tucson for small segment. The Chevrolet Camaro (midsize), Kia Forte (compact), and Nissan Maxima (large) scored individual wins. Ford also had a surprising hit with the Lincoln MKC, which ranked third in the compact premium segment behind the 4 Series and Lexus IS. This is a coup for the Blue Oval, whose woeful MyFord Touch systems made the brand a victim of the IQS' flaws in the early 2010s. But Ford and other automakers might not want to celebrate just yet. According to JD Power, there's still a lot of room for improvement – navigation systems were the lowest-rated piece of tech in the study. Instead, customers repeatedly saluted collision-avoidance and safety systems, giving the category the best marks of the study and listing blind-spot monitoring and backup cameras as two must-have features – 96 percent of respondents said they wanted those two systems in their next vehicle. But this isn't really a surprise. Implementation of safety systems from brand to brand is similar, and they don't require any input from users, unlike navigation and infotainment systems which are frustratingly deep.